Grandsys Inc. specializes in delivering comprehensive solutions for contact and... Grandsys Inc. specializes in delivering comprehensive solutions for contact and telemarketing center management, encompassing consulting, strategic planning, and systems integration. Among its key offerings are: LOG800, a recording platform engineered for big data analytics. QMS8100, a robust quality management and control solution designed to evaluate customer service representative performance. WFM8200, an operational and workforce management system providing critical data insights, forecasting capabilities, and intuitive graphical interfaces. eVoice8300, a comprehensive telemarketing and CRM system that streamlines various enterprise operations, including inbound service, outbound marketing campaigns, customer care, order processing, and survey management. Beyond its core products, Grandsys also extends its expertise through consulting, general system and cloud application planning and integration, and dedicated technical support. Its diverse client base spans a wide array of sectors, such as cloud/hosting, insurance, finance, banking, telecommunications, transportation, education, government, utilities, outsourcing, marketing, IT, gaming, TV shopping, healthcare, manufacturing, and logistics. Grandsys primarily operates across Taiwan and mainland China. Established in 1992, the company maintains its headquarters in Taipei City, Taiwan. It further extends its presence with offices in Taichung, Yunlin, and Kaohsiung within Taiwan, and in major Chinese cities including Beijing, Shanghai, Guangzhou, and Nanjing.
