One to One Contacts Public Company Limited
OTO
One to One Contacts Public Company Limited, founded in 2000 and based in... One to One Contacts Public Company Limited, founded in 2000 and based in Nonthaburi, Thailand, delivers customer contact center services primarily in Thailand and Cambodia. The company operates through two key divisions: Outsourced Contact Center Services, and System Maintenance & Turnkey Total Solutions. Its extensive offerings include providing outsourced contact center operations, along with the design, development, and installation of comprehensive turnkey solutions. These solutions span design and integration, software application development, project management, and ongoing maintenance. The company also offers contact center system and equipment rental, and manages telemarketing activities, primarily for the financial and insurance industries. Further expanding its services, One to One Contacts provides training, preparation, and skill enhancement programs for contact center staff at all levels. It also specializes in outsourced customer service representative (CSR) services, overseeing the full spectrum of staff management from selection and training to monitoring, quality control, personnel replacement, and welfare to maintain high service standards. Additionally, the company provides hosted contact center system solutions, business process outsourcing (BPO), customer service, marketing, and sales outsourcing, as well as robotic process automation (RPA) services.
