Relia, Inc., headquartered in Tokyo, Japan, and incorporated in 1981, operates... Relia, Inc., headquartered in Tokyo, Japan, and incorporated in 1981, operates as a prominent provider of business process outsourcing (BPO) services across Japan. The company delivers a broad spectrum of solutions, beginning with consulting and advanced data analysis. Its extensive contact center offerings include handling inbound and outbound communications, conducting research, managing fulfillment, providing business continuity planning (BCP) and emergency/product recall support, facilitating staff development, and offering Voice of Customer (VOC) knowledge management, FAQ consulting, and chat services. Beyond customer-facing roles, Relia also performs essential back-office tasks such as document sorting, error validation, data entry, and the shipping and delivery of materials to customers. In the digital realm, the firm specializes in digital marketing, encompassing customer acquisition, customer relationship management (CRM), and dedicated customer support. This involves the optimization and seamless integration of various communication channels, including websites, emails, SMS, chat platforms, phone calls, and direct mail. The organization, originally known as Moshi Moshi Hotline, Inc., officially adopted the Relia, Inc. name in October 2015.
